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What Happens When a Ritz-Carlton Can Print E-mail
The Hotel Arts Barcelona is managed by Ritz-Carlton, but that brand’s name cannot be used in marketing because of copyright issues in Spain. Since its opening in 1994, the hotel has managed to create a brand of its own while subtly making the most of its Ritz-Carlton connection.

It was big news when Hotel Arts debuted shortly after the Barcelona Olympics. It was in a waterfront area that had been deeply depressed, but is now vibrant. Its owner named it in recognition of his desire to focus on the best in the arts for his hotel – sculpture, architecture, cuisine.

But he also wanted a superior management company – so he called in Ritz-Carlton. However, with the Ritz in Madrid owning that name in Spain, it cannot be used in marketing or branding.

The hotel can take advantage of the Ritz-Carlton association in contexts like a trade show or in corporate sales to meeting planners and upscale travel agent groups like Virtuoso.

So Hotel Arts, according to longtime spokeswoman Rosemary Trigg, set out to create its own brand – and to develop a market mix that would fill a 44-story, 483-room hotel that is not in the heart of Barcelona but is close to its beaches.

According to Trigg, “In North America, we have established a positioning as our own brand. Many clients contact us afterward and say, ‘The hotel was lovely, just like a Ritz-Carlton.’”

With a mix that is about 25% U.S. and 25% U.K., the hotel provided a solid foundation by drawing half its business from high-end groups (although meeting space is tastefully separated in the hotel).

The rooms are then kept full with weekending Europeans, leisure travelers who want to be near the beach; and in close cooperation with the local tourist office, guests who are on tours ranging from gastronomy to biking.

The hotel also maintains its from-the-beginning focus on the arts with regular exhibitions, outreach to local artists and arts competitions for students.

And to keep up with looming competition from a new Mandarin Oriental and other luxury properties coming to town, Hotel Arts recently invested heavily in redoing all rooms and public spaces, including a major upgrade to its spa, now operated by Six Senses Spas.

Ritz-Carlton is using the example of Hotel Arts for two other non-branded hotels: the Villa Padierna in Marbella and the new Penha Longa in Sintra, Portugal (Lisbon’s Ritz presents similar copyright` issues)   -- hoping those properties can emulate the example of Hotel Arts.

At a time when not everybody wants to stay in a “branded” hotel, Hotel Arts Barcelona might even enjoy an advantage born of necessity: management by an experienced and respected company, and a reputation of its own.

Harvey Chipkin
 

 
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From the Editor

We began our recent report on ‘Family Travel Rising’ with the following:

“All the evidence -- whether you are looking at the Amex-Harrison Group study we reviewed in our last issue, or the Ipsos Mendelsohn Affluence Report completed in September, -- shows Family First when it comes to disposable dollars.
 
We believe family focus is going to be front of mind for a long time to come, long after the punishing economic climate has subsided.  Provider brands will be hard pressed to provide much more than kiddie or junior, or young adult activities. Smart travel agents will have to rise to higher levels of creativity and  performance on the family front to sustain customer loyalty and earn the benefits of word of mouth in the neighborhood.”

And last week we caught our favorite global traveler-editor-writer-commentator during a quiet moment at home in England, the home of The Gostelow Report. She shared these thoughts:

•  The hotel industry has been very slow to realize that this big expansion in family travel was going to happen. We’ve had “connecting rooms and you can put the kids next door”. They moved on to two swimming pools rather than one. One was kid friendly and one was not.  But we really haven’t had anything more than that.

•  We are seeing more and more bigger family groups. Operators are having a real challenge coping with such groups because it’s not a group per se, but they form their own groups. They want to be private. They want their own thing. .They tend to do their own excursions. They suddenly want a bus to take them all out. So it’s a real, real challenge. And so far the hotel industry has not realized this is happening. Now, it’s not only families. We’re also seeing more and more groups of friends traveling. And the hotel industry is not incentivizing enough – say a pair of DINKs come- Double-Income-No-Kids.  There’s no incentive to them at the moment to bring along two other friends or even four other friends. And there’s big potential on the marketing side there.

Everybody knows her, but her bio is worth repeating.


Mary Gostelow, president of Gostelow Travel: Hottest Hospitality News Worldwide, is an inveterate traveler on the road more than 300 days a year. She owns and publishes the definitive Gostelow Reports, monthly market intelligence briefings to the top levels of the hospitality industry.  She is the editor of KIWI's online Wow! Magazine, and also sends out a monthly update to top travel professionals worldwide.

At the same time, she is contributing editor to such publications as Elite Traveler, enRoute, Hotels and Le Magazine.

Market Research

Nat Ives, in Ad Age Online Sept 6, cites new data from Ipsos MMR which assures that well-off readers read print publications just as much now as they did 5 years ago.
Also, survey respondents making more than $100,000 annually said their average hours online had grown to 22.1 each week from 10.7, while the time they said they spent watching TV sunk to 18.6 hours from 23.7 in the 2003 survey.  Read the full Ives story at http://adage.com/mediaworks/article?article_id=130685. Lux 360 attended the client briefing this week and will provide additional perspective in our Sept. 30 issue, interviewing Ipsos MMR President Bob Shullman.

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