Luxury Hotel Buzz At NYU Conference - Climate Looks Friendlier 'From the Top'
The NYU Hospitality Investment Conference in New York is a premier
get-together for the hotel industry – and this year was no exception.
While the climate for financing luxury resorts and hotels today is
noticeably chilly, and the US outlook was clearly cautious, the
overall global picture seemed to us distinctly positive. With a
record 2400 delegates in attendance at the Waldorf Astoria, much of
the buzz was less about the economy than about two executives who were
not even on the agenda.
Those two were Ross Klein, who had headed up Starwood’s Luxury Hotel
Group – including W, St. Regis and Luxury Collection; and colleague
Amar Lalvani from Starwood Hotels – both leaping to Hilton as that
company seeks to jump into the boutique segment of the industry. They
will become Global Head of Luxury & Lifestyle Brands and Global
Head of Luxury & Lifestyle Brand Development, respectively.
Hilton is clearly trying to make up for the head start that Starwood
and other competitors have on the lifestyle front - knitting “lifestyle”
and “luxury” under the same umbrella. And the questions for luxury
marketers seems to be: Can lifestyle be positioned as luxury? Can high
design and a “cool” environment drive up rates? W Hotels seems to have
done it – but that might have been a unique situation.
On that subject Barry Sternlicht, who created Starwood Hotels and who
now runs (unrelated) Starwood Capital, said at the conference, “W
Hotels was never meant to be a luxury product.” But because its
lifestyle approach to lodging clicked with the right demographic, it
enjoys rates right up there with much more lavish brands like
Ritz-Carlton and Four Seasons.
Sternlicht cautioned , however, that “one problem with being that
‘edgy’ is that really hip people are always changing hotels to stay in
the hottest ones.” He said that in his tenure at Starwood, “Turning
around Westin was more important financially than creating W.”
Here is a look at some of the buzz behind the buzz at NYU that will directly affect the luxury lodging marketplace.
The U.S. is quickly moving from being the center of the hospitality
world. It’s not news, but the pace seems to be accelerating for all
industry activity – especially at the higher end -- financing,
development and even customers seem to be emerging from China, India,
Russia, the Middle East and other markets.
Hoteliers are extremely concerned about the state of the U.S. airline
industry – cutting capacity, alienating travelers, etc. While lodging
has held up in the face of the crisis, some worry about how long that
can be sustained.
Commenting on the U.S.
economy, Sternlicht saw storm clouds, saying, ”The U.S. consumer has
hit a wall.” He said discounting will be coming, and is already
happening in Las Vegas. (This was the first time in years that the word
discounting has been heard at this event.)
Gerald Lawless, CEO
for Dubai-based Jumeirah Hotels, commenting on the tendency to label
hotels as having six stars or more, said, “We never used 7 Stars for
our hotels - the press did that.”
Thomas Storey, president
of Fairmont Hotels, said that a high level of luxury is difficult in a
hotel bigger than 175 rooms, Lawless disagreed, saying, “It depends on
the environment. We have 600-room hotels with the highest level of
service.”
And it could be that the “amenity creep” – much
derided in the 1980’s -- will be a target again as profits weaken.
Storey said that, “You can’t constantly be layering on services. We
will be ranking all amenities and services – importance in J.D. Powers,
ranking etc – and start eliminating those amenities and services from
the bottom.” categories so luxury will be what we sell.”
And on
the subject of whether being green will drive rates, Jim Alderman,
executive vice president of Starwood Capital Group, said this: “Our 1
hotels will be more about luxury than about being green."
We began our recent report on ‘Family Travel Rising’ with the following:
“All the evidence -- whether you are looking at the Amex-Harrison Group study we reviewed in our last issue, or the Ipsos Mendelsohn Affluence Report completed in September, -- shows Family First when it comes to disposable dollars.
We believe family focus is going to be front of mind for a long time to come, long after the punishing economic climate has subsided. Provider brands will be hard pressed to provide much more than kiddie or junior, or young adult activities. Smart travel agents will have to rise to higher levels of creativity and performance on the family front to sustain customer loyalty and earn the benefits of word of mouth in the neighborhood.”
And last week we caught our favorite global traveler-editor-writer-commentator during a quiet moment at home in England, the home of The Gostelow Report. She shared these thoughts:
• The hotel industry has been very slow to realize that this big expansion in family travel was going to happen. We’ve had “connecting rooms and you can put the kids next door”. They moved on to two swimming pools rather than one. One was kid friendly and one was not. But we really haven’t had anything more than that.
• We are seeing more and more bigger family groups. Operators are having a real challenge coping with such groups because it’s not a group per se, but they form their own groups. They want to be private. They want their own thing. .They tend to do their own excursions. They suddenly want a bus to take them all out. So it’s a real, real challenge. And so far the hotel industry has not realized this is happening. Now, it’s not only families. We’re also seeing more and more groups of friends traveling. And the hotel industry is not incentivizing enough – say a pair of DINKs come- Double-Income-No-Kids. There’s no incentive to them at the moment to bring along two other friends or even four other friends. And there’s big potential on the marketing side there.
Everybody knows her, but her bio is worth repeating.
Mary Gostelow, president of Gostelow Travel: Hottest Hospitality News Worldwide, is an inveterate traveler on the road more than 300 days a year. She owns and publishes the definitive Gostelow Reports, monthly market intelligence briefings to the top levels of the hospitality industry. She is the editor of KIWI's online Wow! Magazine, and also sends out a monthly update to top travel professionals worldwide.
At the same time, she is contributing editor to such publications as Elite Traveler, enRoute, Hotels and Le Magazine.
But Lux 360 Found a Brighter -and we think, Sensible Side-
From Harvey Chipkin’s report in the British online Hotel Report-a paid service from William Reed Business Media- http://www.wr-bi.co.uk/ - Reproduced here with publisher permission
At the first industry wide meeting following the fall financial meltdown and the recent presidential election, the consensus seemed to be that, yes, the industry faces a historically challenging situation that will last for awhile. But there was also a feeling that lodging is in a better position than other industries – and, happily, a few silver linings were perceived as well.
We’ve all heard the bad news over and over: global liquidity drought, drops in rate and occupancy, a dismal outlook for employment, and a possibly extended recession. But some leaders managed to find ways to take – if not a positive view -- at least a more nuanced one. Following are a few comments about why weeping and gnashing may not be the only appropriate attitudes.
Steve Joyce, who recently became CEO of Choice Hotels International, said he has been “the only optimistic person in the room at a number of events over the last few weeks.” I strongly believe,” said Joyce, “that there is a paralysis factor and that you can’t base projections on two weeks of hysteria.”
“Forecasts in this environment,” he continued, “are entertaining but not much use.”
Other ‘smart marketer’ insights from Joyce, Mark Lomanno of Smith Travel Research; Peter Yesawich, CEO of The Y Partnership; Michael Kaufman, Chairman of National Restaurant Association; Patrick Ford, CEO of Lodging Econometrics; and Roger Thomas, Steve Wynn’s design guru for many years.
Nat Ives, in Ad Age Online Sept 6, cites new data from Ipsos MMR which assures that well-off readers read print publications just as much now as they did 5 years ago.
Also, survey respondents making more than $100,000 annually said their average hours online had grown to 22.1 each week from 10.7, while the time they said they spent watching TV sunk to 18.6 hours from 23.7 in the 2003 survey. Read the full Ives story at http://adage.com/mediaworks/article?article_id=130685. Lux 360 attended the client briefing this week and will provide additional perspective in our Sept. 30 issue, interviewing Ipsos MMR President Bob Shullman.