Make way for the Affluentials! The New Leading Edge in Global Leisure Travel
In today's commentary we share thoughts
from a recent conversation with Mary Gostelow, editor of KIWI's online WOW
Report. They don't say "Affluent", but they sure point to a more
sensible, and comfortable travel culture to come:
Everybody was using
luxury for everything. We've been living in a time of growing excess which
was not really necessary. Why should bedrooms get bigger and bigger? Why
should the thread count of sheets get higher and higher? Who cares? Does
anybody even know what thread count means? Why should one hotel's terry
bath towels get thicker and more sumptuous than anybody else's? You know,
it was as though everybody was going for the Guinness Book of Records the
whole time.
Luxury became the one word that
implied that you, the purveyor, were on the ladder to that Guinness Book
of Records. It was a very useful word. It covered everything. Nobody
really ever queried what luxury meant. Now, we all have our own visions of
luxury. I think I may have said this before, but if you are in a Colombian
jungle and you have been held for six months by rebels, luxury could
possibly be a tube of toothpaste. For other people, luxury simply means
getting to bed early.
Luxury could be the fact that
the children are being taken care of and you're going to be able to enjoy
dinner with the lovely person in your life without the kids interrupting
you every half hour. In the end luxury means different things to
everybody. Luxury is the satisfaction of feeling that in some ways you are
on the road to perfection. And that's where luxury is going. It's
discretionary. It no longer means bragging about what you have or what you
spent. .It is much more a personal choice, not something to be shared with
every Tom, Dick and Harry.
Recent relevant nuggests of change in Luxury Travel 360.
From Melissa Bradley-Founder of
Indagare:"...a new type of affluent consumer has emerged, who she
dubs the negocionado (negotiator) "and who is growing stronger by the
day." The Negotiator is a product of the economic downturn, which has
precipitated massive consumer disorientation as travelers seek to
negotiate the new luxury landscape..... What people value is being
radically reevaluated.
From Jayne Clark, USA Today-
"In a time when posh has become a four-letter word, forget about
keeping up with the Joneses. It's more socially expedient to stay down
with them. Economic turmoil is giving luxury a bad name, it seems, and not
just among the private-jet set, either. The desire to tone down
consumption is affecting how some Americans vacation -- or at least how
they say they vacation."
From Karen Escalera, KWE
Group:" Then, too, high-end companies, such as Saks Fifth Avenue and
Coach, are expanding their mid-priced lines, as well as many of the big
names in hospitality. Even a luxury giant like Rolls Royce is introducing
the new Rolls Royce Ghost, a lower-priced model aimed at today's
market-shocked affluents."
From The Editor-Affluent
consumers are refining the descriptors of a rich travel experience to
reflect what really counts: the best of service, a caring attitude, and
the assurance of a level of comfort and mostly quiet ambience that
continues to enrich the travel experience. We are, I believe, simply
‘turning down the noise" to a level that suits a less exuberant mood
everywhere in the world.