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I am absolutely addicted to business travel writer Joe Brancatelli, and his friends who craft the content about Life on the Road at www.joesentme.biz. When Joe wanted to offset some of his costs a few years ago with a Membership fee, I joined immediately. I also enjoy his Portfolio Magazine column, Seat 2B
Whether you are a luxury traveler (air, hotel, and all the rest), or otherwise, what Joe Brancatelli and guests deliver is lively, pragmatic wisdom—along with their pet peeve treats. Yes, Joe does rant, mostly about dysfunctional airline moves affecting consumers.
What Joe shares, always experientially, serves me well, whether traveling for business or pleasure.
I wonder how many members Joe has among travel agents who should be copying/pasting/sharing his practical counsel with customers.
There are valuable nuggets in every issue of The Brancatelli File.
Here are just a few excerpts that captured my attention in recent weeks:
- It took hotel chains almost a decade to successfully adopt and adapt
airline-like loyalty programs. But once they caught up in the early
1990s, hotel plans blossomed. Now, I value my elite status in
frequent-stay programs more than my frequent-flyer credentials. That’s
because status still matters in the hotel game and pays off with
frequent room upgrades, lavish freebies (including rooms), and other
perks, like the Oreos that one chain leaves on my nightstand.
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Most of the hotels at the apex of the lodging hierarchy—think Four
Seasons, Ritz-Carlton, Peninsula, Mandarin Oriental—don’t have
frequency programs with membership cards, points, and monthly account
statements. But they do have sophisticated computerized systems that
track your personal preferences. Ask for a special type of pillow at
the Ritz-Carlton in Cleveland and you’ll likely find the same waiting
on your bed at the Ritz-Carlton in Istanbul. Request a particular wine
at one Four Seasons hotel and it follows you around the Four Seasons
universe.
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The new-wave, boutique-style luggage shippers—and old reliables
like FedEx and U.P.S. —also offer something that the airlines never
could: freedom from the schlep. They’ll come to your home or office,
gather your bags, and make them appear at your final destination. You
go to the airport without having to maneuver your gear into a car or a
cab. You bypass the long lines at baggage check-in. You skip the even
longer wait at the baggage carousel. And you arrive at your hotel or
resort like a visiting head of state, blissfully free of physical
encumbrance.
It’s the best thing I’ve ever experienced on the road. Moving from
place to place without checked bags or even a carry-on stuffed with
clothes is sybaritic. And once you run through airports and hotel
lobbies without bags, you’ll never want to go back to carrying those
leaden weights.
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